Terms and Conditions of Sale
Please read these terms and conditions (the “Online Purchasing Policy”) carefully as they affect your rights and liabilities under the law and set out the terms on which Alert ID Services Ltd makes the products available to you through the Alert ID website or by telephone contact with an Alert ID representative.1. Purchases via the Alert ID websites The technical steps which create the contract between you and us are as follows:(a) You place your order for ‘Account renewal’ and or ‘Products’ and or ‘ID Devices’ on the Website by pressing the order confirmation button at the end of the checkout process. There may or may not be a packaging and delivery charge dependant on any particular offer at the time.(b) An order acknowledgement, will be posted or emailed to you, detailing the products you have ordered. This is not an order confirmation and does not constitute an acceptance by Alert ID of your order.(c) Upon despatch of your order, an order confirmation, will be posted with your ‘Products’ and or ‘ID Devices’. Acceptance of the order and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order or you have cancelled your order.(d) Before paying for your ‘Account renewal’ and or ‘Products’ and or ‘ID Devices’ you will be required to confirm that you accept the terms and conditions of the sale.1.1. Remote paymentsa) An Alert ID representative will take your order over the telephone. b) Your order will be processed through our merchant services facility. This method of payment gives you security, reassurance and peace of mind as the merchant service assumes full responsibility for the security of your credit / debit card details. c) Acceptance of the order and the completion of the contract between you and us will take place when the credit / debit card transaction has been verified by the merchant service. d) Your ordered ‘Products’ and or ‘ID Devices’ and any accompanying literature as appropriate will be despatched to you at the earliest opportunity and certainly within 60 hours. e) Printed terms and conditions will be posted or emailed to you if you request them at the time of the credit / debit card transaction.
2. Prices 2.1. The prices payable for the ‘Account renewal’ and or ‘Products’ and or ‘ID Devices’ that you order are clearly set out in the Website. If mistakenly, the price that appears on the Website is not the correct price for a particular product, we are not obliged to supply that product to you at the stated price, provided that we notify you before the product is despatched to you.2.2. All prices stated on the public Alert ID websites are inclusive of VAT. Prices quoted on the Alert ID Business 2 Business websites may be exclusive or inclusive of VAT as described by the website.2.3. Due to circumstances beyond our control, prices may have to be altered, including any variations in the rate of VAT payable. If this occurs, you will be notified and requested to reconfirm your order at the amended price.2.4 Shipping costs may be added to the price of goods sold at the prevailing price at the time. The customer is always notified of shipping costs which are clearly seen on the Alert ID shop website or conveyed by the Alert ID operator during a telephone order and prior to taking payment.3. Availability 3.1. The purchase of ‘Account renewal’ and or ‘Products’ and or ‘ID Devices’ displayed on the Alert ID website is subject to availability and we shall not be liable to you in the event that we are unable to supply ‘Account Setup’ and or ‘Products’ and or ‘ID Devices’ to you.4. Payment 4.1. The total cost of your order is the price of the ‘Account Setup’ and or ‘ Account renewal’ and or ‘Products’ and or ‘ID Devices’ ordered plus any applicable packaging and delivery charges as indicated at the time that you place your order.4.1.1 Payment is not accepted at any time for a term of service. This is not allowed by Mastercard and Visa rules.4.2. Payments can be accepted from most credit and debit cards.4.3. Credit/debit card payment will be processed at the time that you place your order.4.4. All card payments are processed by our Merchant Services provider for a commission fee which is included in the cost of your purchase.5. Delivery 5.1 Delivery will be made to the address specified by you at the time of ordering.5.2 Delivery will be by Royal Mail. Delivery of products will usually be affected within 60 hours of the date of the order confirmation email. In respect of products which are made to order, the delivery time will be longer. We shall not be liable to you for any loss resulting from delay in delivery to you.5.3 The delivery charge applicable to your order will be indicated at the time that you are asked to confirm your order.
6.2 If "Products" and or ‘ID Devices’ have already been despatched to you before you notify us that you wish to cancel the order, you must return any ‘Products’ and or ‘ID Devices’ to us in accordance with our Returns procedure below.
7. Returns 7.1 If, for any reason, you need to return ‘Products’ and or ‘ID Devices’ to us, you must do so within 28 days of the date of delivery. Please use the following procedure for returning any product to us:
i) Keep the product in the original packaging and in its original condition; 7.2 Please note the following points in relation to returns.(a) All ‘Products’ and or ‘ID Devices’ must be returned to us unopened and in good condition. We reserve the right to withhold refund of part or all of the purchase price if the product is returned in a condition which makes it unfit for resale;(b) Alert ID shall not be liable for the non-receipt by us of returned ‘Products’ and or ‘ID Devices’. Please send returned ‘Products’ and or ‘ID Devices’ to us by registered post and retain a copy of the certificate of posting from the Post Office.(c) Upon receipt by us of the returned ‘Products’ and or ‘ID Devices’, your credit/debit card will be credited with the purchase price of the ‘Products’ and or ‘ID Devices’ (but excluding the relevant delivery charge and the return postal charges unless the products are faulty or returned due to an error on our part).8. Purchased and lapsed accounts Your initial ‘Account Setup’ is free if purchased by credit or debit card and enables you to purchase ‘Products’ and ‘ID Devices’ to identify people, pets and personal property direct from within the Alert ID register.Your account will remain active for the trial period or whatever period you have agreed with Alert ID. Once you have purchased and then registered ‘ID Devices’ Registration of your ID Devices provides the public with access to the ‘Emergency Support Team’ via the telephone number displayed on the ‘ID device’ and covers all ’ID Devices’, whenever they were purchased.Free access to the ‘Emergency Support Team’ for the member expires after the term of registration indicated at the time of purchase or trial. Purchase of a ‘Registration renewal ‘ will enable you to continue with registration for all existing ‘ID Devices’.It is the ‘Registered Account Holder’s responsibility to ensure that their ’Registered Account’ remains active.9. Charity Donations Alert ID supports a number of chosen charities each year. Details can be found on the web site atwww.alertidgroup.co.uk and in literature which can be supplied at the time of purchasing any Alert ID ‘Registration Account’, ID Service or ‘Products’. Donations to one or more charity may be made via the web site or through the Alert ID customer services team. Charitable donations do not attract VAT. Charitable donations cannot be refunded. All charitable donation payments are taken separately and 100% forwarded to the charity chosen by the purchaser together with the purchaser’s name, address and contact details as detailed by the purchaser.10. Family Registration termination Alert ID Ltd reserve the right to terminate the ‘Family ID Register’ account of any person with a full refund of an ‘Account renewal’ charge and a refund of any ‘Product’ and or ‘ID Devices’ that are returned to Alert ID Ltd upon request. Alert ID Ltd are not under any obligation to give an explanation for termination of any ‘Family ID Registration’ account.11. Legal notice This Online Purchasing Policy incorporates the terms set out in the Legal Notices and acceptance by you of the Online Purchasing Policy shall be deemed to be an acceptance by you of the Legal Notices.Delivery Delivery of your selected devices will be made to the address specified by you at the time of ordering.A delivery charge of £2.00 may apply to individual member orders delivered to any UK addressAn unspecified delivery charge, may be made for bulk orders for one or more members to any single UK or international address.Deliveries will be by Royal Mail unless otherwise stated.Delivery of purchased goods, products, ID devices, will be within 10 working days.